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13 hours ago

Hello friends!

A start-up I'm helping needs to cost-effectively outsource the ability to receive anywhere from ZERO up to 1000 inbound calls per day, with an average call duration of 6-8 minutes.

The calls will be simple... answering basic questions and capturing the contact information of the caller.

There is likely to be little predictability of call volume, making it very difficult for call centre companies to allocate resources... perhaps a "shared agent pool" is the best approach...?

Anyone encountered this sort of variability before? Who should I talk with?

Thanks so much!!
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Comment on Facebook 2394772839_10159197253692840

Sending you a PM!

Sent a DM

Pm

A decent outsourced call centre will cost you several thousands of dollars per day. Even to hire yourself, that's $50k worth of man hours per month and that's assuming you don't account for spikes and standby staff. And at min wage, you'll get what you pay for. You could outsource it overseas, but again a sacrifice of quality. What's your budget for the project?

3 days ago

Looking for recommendations on any corporate D&I training companies/initiatives for start ups! ... See MoreSee Less

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We subscribe to Mesh Diversity’s software - it’s amazing for helping give a baseline inclusivity score with tools for how to improve over time

QuakeLab quakelab.ca/

Hi Kristen, the Juno Foundation is running a series of very affordable ($50 pp) workshops on DEI, in partnership with Canada Learning Code. The first one is next week: www.eventbrite.ca/e/juno-foundation-empathy-and-allyship-workshop-tickets-147854722455

We have two companies in the Accelerator Center startup ecosystem who do this work: www.unlearn.com and www.dialectic.solutions

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3 days ago

Can anyone recommend a company they have used to create a product marketing/demo video? ... See MoreSee Less

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Hi Mary, I can help and just sent you a DM.

We absolutely need to update ours, especially with this cringe-worthy voiceover (I can say that because it's me), but if you're looking for a quick and easy service to create one on your own, we used biteable for this: www.youtube.com/watch?v=WrW4YNWU_dM

Hi Mary, our agency has over 6 years of experience in video production at all scales, including product marketing videos! Our website is www.woodenpanda.ca. I'll send a DM as well, thanks!

Vidyard!!!

Hey Mary, Maybe I can help. You can DM me. More about me -> sindwani.com

That’s what we do at www.ugc-shop.com! πŸ™‚

Thank you everyone for the recommendations! I am making my way through them.

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3 weeks ago

Hey! I just had a question about Social Media Management tools. I've looked a few like Hootsuite and Planoly. I'm wondering what are the best options for this type of service to help manage our social media platforms (multiple social media platform support, ease of use, well-priced etc.).

Thank you in advance!
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Comment on Facebook 2394772839_10159146928202840

Later has been great for us!

There like thoughts of options. Depends a lot on your social stack and business tasks. Check out sprout social, agora pulse, promoRepublic. Feel free to contact me if you need help.

www.ghostit.co/ has a great managed service

Take a look at Sprout Social as well.

Furqan Khan

Publer is nice and affordable.

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1 week ago

Good morning! Looking for recommendations/referrals on two (very different) asks that I've had a few tech clients ask about recently:

1. Career Coaches - specifically ones who have experience mentoring VP/above leaders growing their career in startup space
1. B2B Digital Marketing Agencies (that also help build out the tech stack).

Any reccos? Thanks in advance!
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Comment on Facebook 2394772839_10159178460852840

Erik Kieser

We help build out effective digital marketing B2B strategies SocialEyes Communications for companies in various verticals. Happy to chat

Sarah Brekelmans I just sent you a DM

Just started working with Matty McComb and super impressed

Gavin Ripe Mohan at Ripe Resolution

Matty McComb for life.

Reach out to Mark MacLeod for startup executive coaching.

I can refer you a bunch of coaches we have on our platform. Here’s one highly recommend to coach executives: www.linkedin.com/in/beth-corcoran-ma-chrl-bb8845

Schmooz if they are looking for education/ learning/ diversity focused agencies

Reach out to Natasha Varma Reddy instagram.com/thenatashavarma

Happy to chat about the B2B Marketing Stack (meetfutureproof.com). You can book into my calendar directly: calendly.com/ali-at-futureproof/nice-to-meet-you We've worked with Vicki at Liveonpurpose.com for the last 2 years developing our staff. Highly recommend if you are looking to bring in a culture of coaching. Here's her profile: www.linkedin.com/in/vicki-thompson-b77b803a/

Wow - thank you all for the great reccos, really appreciate it. I will be passing along this intel to my clients (3-4) that have asked about this, and will also reach out individually. Thank you again!

Check out YEDI

Sarah Brekelmans , just DM you

Hey Sarah. Maybe I can help. You can DM me. More about me -> sindwani.com

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4 days ago

Hi friends, does anyone know of a PR firm with good experience in healthtech in the US? ... See MoreSee Less

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Hey Seb - DM coming your way

Hey! PM you πŸ™‚

Dm’d

2 weeks ago

Hey there!

I'm building out a pitch deck for our company. I'm wondering if anyone would be interested in giving some feedback on the deck and the pitch so I can get some practice?

Thanks!
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Comment on Facebook 2394772839_10159174977382840

Hey Jonathan! I'd be happy to be a mock panelist if you are interested. I'm a lawyer working with several startups here in Toronto. Let me know in Messenger

I’d be happy to have a look as well.

Hey Jonathan, I'd be happy to have a look/give you feedback. Send me a message :)

Happy to help. Feel free to send me a message.

Happy to if I can help

Sure thing, I work in startups but I also have a background in investment banking. Send me a dm.

Be careful taking feedback from irrelevant perspectives. It could do more harm than good. Know your audience and test a similar one if you really want useful critique.

Happy to, feel free to DM

Happy to participate Jonathan Sturgeon DM if you still need someone

Paul Brassard and Volition are great for this. Try joining a pitch night.

Happy to. Seen a lot and help mentor dozens of startups a year. [email protected]

Would be happy to! Kindly DM

use Keene Angle, Story Pitch Decks. you won't regret it

Happy to help.

Happy to help!

Would be happy to help Jonathan

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1 week ago

Hi all! Looking for a business bank account recommendation. I saw BMO offers it free. Is there anything else that I should be looking for other than the obvious fee? My personal bank is RBC. ... See MoreSee Less

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*

You should separate your personal banking and business banking at the very least, and have a separate credit card for business transactions - sets a solid foundation for tax time etc. As for accounts, most will offer a fee, minimum $5-10/month, and depends on if you need to use cash transactions or not, otherwise go with the most basic one. Beware of Free, you will get dinged on transactions and e-transfers etc. Know what you will use it for, and anticipate what you will eventually be using it for, 6 mo-12mo down the line.

I have been with BMO BUSINESS account, very happy with it

Silicone Valley Bank. They have an office in Toronto and great services for both early-stage and growth-stage startups.

I have a BMO business account. I find it very limited for 2021. I am not able to send international payments and cannot do anything other than Interact payments to another Canadian bank.

I bank personally with RBC and have my business banking with RBC as well. I've had a great experience

CIBC and RBC offer the most stable connections with accounting software like Xero and Quickbooks.

Am on TD past 5 years no complaints. Personal and Business. Got BLOC, credit cards and chequing there. So it makes transfers and payments super easy across all accounts. In case I need to transfer between them. If you meet the minimum cash requirements then you dont pay the monthtly fees. Only thing is you need to go to the branch to open up everything as they need to verify your identity etc

I use TD - basic CAD and USD business accounts for $5 each pm. No complaints. They pick up the phone really fast, especially u call through the app. I use Amex Plat as CC - $500/yr fee, but you get special deals - had bought mostly for travel - lounge access - certainly didn't mean anything last year. Got 10% off on Dell - paid at least half of it.

Business wise - only 3 real choices RBC, CIBC and TD. If you are only CDN then maybe the others would work but those three work well with accounting packages, international and fintech add-ons.

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1 week ago

We're looking to begin financing our SRED claims to help with post-pandemic-cashflow-crunch...Any recommendations on who to work with?

Thanks!
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Natalia Mejia?

Reach out to boastcapital.com/ I saw an email just the other day that they now offer quarterly SR&ED financing.

Jack Bensimon

I’d be happy to chat to help if you think FundThrough can be a fit to help you with your cash flow if you’re growing. DM me or you can email me at [email protected]

Definitely boastcapital.com/ Lloyed Lobo

I can help. Inboxed.

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1 week ago

Any freelance marketers out there? I have a couple odd jobs id like to get done. DM, your rates, website or Upwork profiles if you're on there. Cheers! ... See MoreSee Less

Comment on Facebook 2394772839_10159181344542840

Ben Robertson any of those many friends of yours able to help?

Elizabeth Dobkin might be interested?

Hi Jake, please check DM

2 weeks ago

Hey guys, were a fintech that has experienced a significant amount of revenue growth in the last 6 months; HQ'd in Canada and operate internationally; looking to raise debt, anyone who can help arrange? ... See MoreSee Less

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Maya Gorski Cukierman?

You can send me an email at [email protected] and we can take a look. I manage professional and financial service clients personally.

Hi happy to help here as well! Sending you a DM!

2 weeks ago

Hi, looking for accounting / tax services for start up corporation in North York, Toronto. Please reach out for any referrals. Thanks ... See MoreSee Less

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Mandeep Manu Dhillon Mala Gupta

I would love to help. I own an accounting firm and work with startups. I will send you a DM.

check us out at www.futurebalance.ca

Mike Pinkus and Connectcpa LLP

Andrew Seguin At Seguin Financial

Check us out Sprint CPA

Accountor

Irene May

cc: Usha Samuel

Irene May is the best!

Happy to chat! I'm in North York. www.impactaf.co

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1 month ago

Hi , we in the process of creating a startup for a digital marketplace. We are trying to see if there are suggestions we can get from the group regarding Marketplace payment companies that can help us collect marketplace payments and send the collected money to our target sellers worldwide? Any suggestions from the group is greatly appreciated. ... See MoreSee Less

Comment on Facebook 2394772839_10159127483972840

Hey Eric Dizon, Maybe I can help. You can dm me. More about me -> sindwani.com

Stripe Connect is built for this usecase.

Don’t use Stripe Connect it’s SUPER expensive. Try the team at Payment Rails. Also depending on how your marketplace money movement is structured, if any of the client’s money touches your bank account you’ll need to be registered as an MSB.

Whats the digital marketplace you are doing? What industry?

The trick is you don't want to owe your suppliers money you don't have. Ideally, the funds should go directly from your customer to the supplier. Money in-and-out of your account isn't ideal. If someone were a fraud, canceled the payment, you want the supplier to go after the customer, not you. I believe paypal has 'chain' payments that do this well. A client sends 100, paypal sends 10 to you and 90 to the supplier.

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